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Digital Hotcakes FAQs:

Q - What quality can I expect from Digital Hotcakes?

    All our animations are created digitally by talented motion graphic designers using some of the industries’ most powerful creation tools such as Lightwave, and After Effects. Our animations are crisp and clean with a minimum amount of compression. Digital Hotcakes are delivered to you in the most common digital video format known as DV25 or DV. DV is a professional video quality that is widely used for documentary and news television around the world.

Q - Will Digital Hotcakes work in my video editing or presentation software?

Q - How do I import Digital Hotcakes in my video editing software?

    Please visit our tutorial page. We show you how to import Quicktime movies and targa image sequences in Adobe Premiere, Final Cut Pro, and Vegas Video. For all other applications, please check your user’s manual under importing files

Q - How do I use Digital Hotcakes Worship Series with my presentation software?

Q - What kind of changes can I make to Digital Hotcakes?

    You can make any changes to Digital Hotcakes you wish. Your only limitation is the capability of your video editing software. Most software enables you to resize, reposition, change the color, and change the speed of a clip.

Q-What do you mean by royalty-free?

    Royalty-free grants convenient and unlimited use to all video clips and images used in professional design projects meaning no royalty hassles.
    Pay once and forget the headaches associated with royalty-based pricing. There's no need to worry about extra costs based on usage. These video clips and images can be used as many times or as in as many ways as the user sees fit and users can alter them without seeking permission. See our license agreement.

Q - Will your DVD's play in a consumer DVD player or do I need to order the mini DV version?

    The Digital Hotcakes Series that includes Vol 1-7, Vol A, Wedding Essentials Vol 1-4, and the Time Image Stock Footage Library are DATA DVDs. They will NOT play in a DVD player. However, our Worship Series WILL.

Q - Is there any disadvantage to the Mini-DV format over the Quicktime or AVI movies? Will I loose any quality capturing the motion graphics from the mini DV?

    You will not lose picture quality capturing from the mini-DV, if capturing via firewire.

Q - Where is the entire Wedding Album Open? I only have half of it?

    You’ll find the first half in the Backgrounds folder, and the second half in the TGA Overlays folder as an image sequence with an alpha channel, or QT PNG folder.

PowerPlugs FAQs

Q - How do I get product updates for PowerPlugs: Video Background Player?

Q - How do I take a video background off a slide when using PowerPlugs?

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Q - My video is playing jerky or slow in PowerPoint. What should I do?

    The minimum requirements for your video graphics card is 32 MB RAM. If you have less RAM than required, PowerPlug’s performance could be slow. Otherwise, try setting your PowerPoint show resolution lower. 

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Q - Can I insert a sound file to a slide that has a video background playing?

    Yes. You can insert one of the following sound file types: WAV, MP3, or AIFF. Here’s how:

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To hide the sound file icon. Right-click on the icon. Edit Sound Object.

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Q - How do I play a video clip that has sound embedded?

    You can insert the movie file on top of a video background or on a blank slide with no video background (See above question on taking a video background off a slide). You MUST use an AVI movie file for PowerPlugs to work correctly.

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Q - My Video Backgrounds Palette has disappeared. How do I get it back?

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Q - I’m getting a black screen when I view with effects. What should I do?

    Uncheck “Use hardware graphics acceleration. See below.

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Q - Where can I get more help?

Crystal Graphics Online Help

Crystal Graphics PowerPlugs: Video Backgrounds Player FAQs

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